Customer Service Positions Essay Example for Free

Customer Service Positions Essay There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customer service experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills. As a customer service manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple priorities to meet deadlines. Ecovacs wants you to have two years’ experience in the electronic and technology industry of sales. Majority of the customer service positions for different companies requires the same criteria as far as managing a team of staff, knowing how to communicate, and being able to set up plans and meeting your goals as a team and company. A median salary for a customer service manager in the state of California is $38,000 a year. California’s salary is eight percent higher than average customer service manager salaries and incomes nationwide. Nationwide it ranges between $32,000 and $34,000 a year. (Indeed.com) On Jobpath.com they had an opening position for a medical receptionist in Illinois. A medical receptionist works in the Healthcare Services according to Jobpath.com. A medical receptionist does not require college level education. The requirements to become a medical receptionist are to have one to three years’ experience as a receptionist in a medical practice. It’s  required that you have open availability which means you are able to work a flexible schedule with rotating weekends. You must have a reliable source of transportation because you’ll have to travel to two different locations weekly. You must have knowledge of ICD-9 and CPI’s and have excellent written and oral communications skills. A medical receptionist job is checking in patients, answering phone calls and taking messages. It is required that you know how to communicate with insurance companies in order for customers to receive prescription coverage and have valid insurance information. A medical receptionist must be able to constantly be on your feet, engaging in several tasks which require a lot of multi-tasking. The average salary for a medical receptionists ranges from $23,000 to $25,000 a year nationwide. (Indeed.com) Working at Safeway we are a company that promotes excellent customer service. I decided to research the job of a cashier position. I visited Safeway.com for more information about a cashiers position. I did not find the information I needed so I went to Shrm.org for a detailed description about a cashier. A cashier, according to Dictionary.com is an employee, as in a market or department store, who collects payments for customer purchases. A cashier is responsible for maintaining guest services as company standard, generate sales, operate sales, operate cash registers, and follow all company policies at all times. A cashier must have a high school diploma or the GED equivalent in order to qualify for the position. (Snagajob.com) The requirements to become a cashier are being able to work varied hours and days as business dictates. You must be able to read, count, and write all documentation accurately. You must be able to communicate with associates and guests and be willing to anticipate customer needs. You also are required to maintain awareness of all product knowledge information, weekly promotions, and offer samples to customers when asking about a certain product, if you’re able to sample it. I know this first hand working in the bakery at Safeway. A cashier must also know how to make labels and tags for promotional items and product that goes on in sale in general. Also you must complete all duties assigned by management and communicate when you’re done with those duties or duty. Depending on what state you reside, a cashier can make $6.99 to $14.00 an hour or more. (Snagajob.com) The last job I decided to do research on was the position of a daycare assistant. My mother and sister are in the process of opening a childcare center so I thought it would be good to do research on the responsibilities of a daycare assistant. A daycare assistant is an employee who assists the director or teacher of a daycare facility with enrollment, hiring and supervising faculty, facility management, maintaining superb customer relations, handling management reporting tasks, and working with children from newborns to twelve years of age. (Indeed.com) The responsibilities of a daycare assistant is to set up activities and clean up after children. They also have to supervise children and help with jobs such as feeding and diapering toddlers and infants. Assistance keeps track of toddlers and infants behavior and communicates progress of children to parents. In order to become a daycare assistant, you must have a high school diploma or equivalent. You must be CPR and first aid certified just in case a staff member or child chokes on food or an object. You also must get a background check in which you have to have a fingerprint clearance, no criminal background like child abuse, sexual assault, domestic violence, prosecution, and molestation. Assistants who want to become daycare teachers or supervisors usually should have a minimum of an Associates degree in the field of Childhood of Early Learning. (Ehow.com) According to Indeed.com, the average salary for daycare assistants are $38,000 a year nationwide. There are all types of customer service jobs out there that require all different types of responsibilities and education. Working in the field of customer service, I have met most of the requirements from each job I researched online. I want to work in the field of communication and I know it is required that I have a Bacherlors degree and exceptional customer service skills and have knowledge about my job. References Daycare Assistant resources Davies, Faith. Day Care Assistant Job Description | EHow. EHow. Demand Media, 22 Dec. 2009. Web. 19 Jan. 2014. http://www.ehow.com/facts_5790737_day-care-assistant-job-description.html Job Not Found | Indeed.com. Indeed.com. N.p., n.d. Web. 19 Jan. 2014. http://www.indeed.com/viewjob?cmp=Doodle-Bugs!-Children%27s-Centerst=Child+Carejk=c220f26e0c22377esjdu=PfqW7OX-Y30gm1KgHUU8l4rlETR0V6maUXSL9Dn0qzaLz8h-P_GYMqQakJ_0OjgHzv1wNooo0v2ri2iBDlHIvQ Cashier Resources About SHRM. Login. N.p., n.d. Web. 19 Jan. 2014. http://www.shrm.org/TemplatesTools/Samples/JobDescriptions/Pages/CMS_001514.aspx Safeway Official Site. Safeway Official Site. N.p., n.d. Web. 19 Jan. 2014. http://www.safeway.com/IFL/Grocery/Home Cashier Job Description. How to Become a Cashier. N.p., n.d. Web. 19 Jan. 2014. http://www.snagajob.com/job-descriptions/cashier-2 Medical Receptionist Resources â€Å"Medical Receptionist Position Description.† Jobpath.com Illnois, N.p., Web. 19 Jan. 2014 https://www.jobpath.com/medicalreceptionist Customer Service Manager Resources Customer Service Manager: Job Description. | Prospects.ac.uk. N.p., n.d. Web. 20 Jan. 2014. http://www.prospects.ac.uk/customer_service_manager_job_description.htm Customer Service Manager. Job in Glendale 91203, California US. N.p., n.d. Web. 20 Jan. 2014. Ecovacs Robotics Inc. http://jobview.monster.com/customer-service-manager-job-glendale-ca-us-128460946.aspx Major Website Resources To Find Jobs Search Jobs for FREE with Monster. Search Jobs for FREE with Monster. N.p., n.d. Web. 20 Jan. 2014. http://promotion.monster.com/keywordjobsearch-new/?WT.srch=1WT.mc_n=olm_tm_srch_ggl_gen_slk_clickid=52fa51bf-8f42-fe09-033a-00003cc42730k_trackingid=9716314gclid=CMHsgLWAjLwCFQPZQgod73MAFA

Pre Existing Strategies For Youth Offending

Pre Existing Strategies For Youth Offending For over a decade Labours three successive administrations from 1997 to 2010 has left the youth justice system in a state of near permanent reform. With almost two decades prior to 1997 in opposition Labour had the opportunity to implement ready-made polices on criminal justice which started with the youth justice system by adopting a root and branch reform agenda.  [2]  This paper will critically review the policies pursued by Governments over the past fourteen years to address the social causes of crime amongst young people. The primary question this paper will ask is whether these policies have made a difference to either crime figures or recidivism amongst juveniles. The paper will initially begin by discussing the pre-existing strategies on youth crime employed before the last fourteen years which is crucial to critically reviewing the laws development over the past fourteen years. The second part of this paper will focus on the strategies employed to deal with the social ca uses of youth crime. The final section of the paper will draw the paper together by discussing the impact of the strategies employed by the various Governments to deal and manage youth justice offending by examining their impact upon youth offending. Pre-Existing Strategies for Youth Offending: Much of the twentieth-century juvenile justice system was characterised by a double taxonomy which can be best described as punishment and welfare.  [3]  The last fifty years have seen a bewildering complexity of shifts in the approach of the police, courts and various governmental agencies established to respond to youth offending and the social causes of crime.  [4]  It has been a dissected mix of governmental policies that alternate between punitive punishment and a welfare or care approach. The literature presents the 1960s as a high point in the development of welfarism in the youth justice system with a shift away from penal punishment to family councils and family courts to deal with juvenile offending and the surrounding social causes of youth crime.  [5]   The coming to power of the Conservative government in the 1970s brought a shift back to punitive punishment for youth offenders with an increasing use of juvenile courts with custodial sentences rising from 3000 in 1970 to over 7000 in 1978.  [6]  Alongside this shift towards a strong sharp punishment of youth offending in England and Wales, Scotland sought to introduce an alternative approach with the introduction of the Social Work (Scotland) Act 1968. An underlying feature of this approach to youth offending were welfare tribunals which used lay people such as social workers, teachers and family representatives in coming together to manage youth offending in a collaborative way to tackle both the wider social causes of youth offending and the individual offence under consideration. Pratt argues that there were four major sets of criticisms of the welfare model of youth justice: firstly the treatment-orientated interventions were perceived to be ineffective.  [7]  Secondly, evidence suggested that care could become more coercive than punishment. Thirdly, professional expertise of the members of the tribunals was less important than it was perceived to be, in that members were serving with little experience of juvenile offending. Fourthly, the care model of justice was alleged to be ineffective at dealing with youth delinquency. The election of the Conservative government during the 1980s with a law and order agenda produced a mixed approach to youth offending yet again.  [8]  The 1980s brought an introduction of a multi-agency approach to youth offending and the social causes of crime, with an increased use of formal and informal cautioning of youth offenders which distinguished first offenders from repeat offenders. A distinctive feature of this approac h to youth offending was the introduction of the concept of corporatism into the youth justice system which allowed a system to produce efficient, effective justice that worked.  [9]  The focus was on delivering a youth justice framework that worked efficiently delivering value for money for the government using cheaper alternatives than the court system. The youth justice model of the 1980s enjoined the 1990s with a marriage of punitive sentencing of repeat offenders with an incoherent cautioning system for first time youth offenders which the police patrolled without any consistency.  [10]   New Labour, New Youth Justice Police? It is arguable that, amongst other issues, Labour won its first general election under the banner of its tough talk on criminal justice issues.  [11]  By taking a mixed approach between retributive justice and restorative justice Labour sought to increase the States control, regulation and mangerialism of criminal behaviour and the social causes surrounding crime.  [12]   Labour sought to formulate its youth justice policies around a development of pre-existing philosophies of restorative justice values and practice including responsibility, restoration and reintegration, which would draw upon the experience of the existing framework.  [13]  Labour presented a Third way to deal with law and order which centred upon tackling the youth crime which were premised upon making young people take responsibility for crime through the concepts of responsibility, restoration and reintegration.  [14]  The centre piece of reform manifested itself in the Crime and Disorder Act 1998 and Youth Justice and Criminal Evidence Act 1999 which have sought to bring restorative elements and values on a formal platform within youth justice.  [15]  In essence the statutory framework represented a clear attempt at modernising youth justice based on empirical evidence.  [16]   The reform advanced by Labour to deal with the social causes of youth offending effectively represented a new youth justice system composed of a Youth Justice Board (YJB) at national level and a multi-agency Youth Offending Teams (YOTs) at local level to administer the youth justice framework.  [17]  This multi-level and multi-agency approach to youth justice redefined the architecture of the youth justice apparatus by reconfiguring the lines of power, management and responsibility.  [18]  In addition to redefining the youth justice apparatus within the criminal justice system, Labour adopted a twin track approach with a perpetual stream of legislative reform focused on reformulating the punishment framework within criminal justice. The main stay of the reforms was provided in the Crime and Disorder Act 1998, which established the Youth Justice Board, Youth Offending Teams and for a restructuring of the non-custodial penalties available to the Youth Court, other reforms included: anti-social behaviour orders (ASBO) and action plans, to reparation orders and parenting orders.  [19]  For offenders under 18, the system of police cautioning was replaced with a new system of reprimand and warnings, to allow young offenders to have the opportunity of at least one reprimand and one final warning prior to prosecution.  [20]   Newburn argues that the new reforms implemented sought to allow restorative values where possible within youth justice through the development of restorative cautioning, action plans and reparation orders.  [21]  The action plan represented an attempt to allow youth offenders to begin a short intensive programme of community intervention combining punishment, rehabilitation and reparation to change the offending behaviour and prevent further crime.  [22]  Although Labour sought to redraw the criminal justice agenda many of the reforms introduced echoed and resembled the multi-agency approach of the 1980s.  [23]  The crucial difference between this fresh attempt at reform was that part of the multi-agency approach this time was not to divert but rather to intervene and become involved in the process.  [24]  A central driving force in Labours restorative reforms was the influence of communitarian thinking, particularly with the introduction of reparation orders and rest orative cautioning.  [25]  The Crime and Disorder Act 1998 placed local authorities with the responsibility of formulating and implementing annual youth justice plans which dealt with the social causes of crime amongst other priorities. Gelsthorpe and Morris argue that the reforms introduced will allow restorative processes to occupy a marginal place within criminal justice until contradictory values and practices of blaming and punishing are given significantly less emphasis and restorative values and practices are given significantly more emphasis.  [26]  A potential flaw of the Crime and Disorder Act 1998 presented in the literature is that significant elements inherent in the reforms are premised on the basis of proportionality which is characteristic of punitive punishment. Wasik identifies that the reparation order is subjected to the normal requirements of proportionality which is linked to the retributive justice value of responsibility of the offender for the crime.  [27]  The central concern among advocates of restorative justice is that this model will not operate with the full potential of restorative justice values and principles which could over time gradually become more punitive than restorat ive in nature. Much of the debate throughout the literature focuses on the various elements of the reforms which can be considered to have restorative ideals.  [28]  The most significant reform was the introduction of Referral Orders as part of the Youth Justice and Criminal Evidence Act 1999. Dignan and Marsh argue that Referral Orders are potentially one of the most radical aspects of the entire youth justice reform agenda where the court can divert the young offender away from the courts system to deal with the offending behaviour through restorative approaches.  [29]  Crawford and Newburn argue that the reforms implemented by Labour were heavily influenced by the what works paradigm and the language of risk factors.  [30]   Conclusion: Goldson argues that Labour introduced an unprecedented corpus of youth justice legislation both in terms of reach and volume.  [31]  Fergusson argues that the approach to youth offending became a melting pot of contradictions, ideals and ideologies where a hybrid model emerges which encompasses a dissected mix of restorative and retributive values.  [32]  Fergusson correctly identifies that the way governments present policy rhetorically, how they codify it legally, and how those policies are played out in practice are critically different facets of the policy process in the management of crime.  [33]   Successive governments have responded to the social causes of youth crime in various ways throughout the last five decades, in particular the latest strategy employed a double edged sword which leans heavily on punitive punishment for adult offenders with a more welfarist approach in dealing with youth offenders.  [34]  Restorative justice undoubtedly represents one of the most significant developments in criminal justice and criminological practice and thinking over the past two decades.  [35]  It is arguably the social movement for criminal justice reform of the 1990s and into the new millennium.  [36]   Empirical evidence emanating from America, Australia and New Zealand indicate that where the use of restorative justice is prevalent for young offenders, there has been success at reducing youth offending rates and a reduction in repeat offending resulting in greater effectiveness at dealing with youth crime and the social causes of crime.  [37]   The net effect of these new policies aimed at the reduction of youth crime and tackling the social causes of crime represent a more integrated approach by the state to manage youth offending rates. The policies acknowledge the failures of the previous strategies of strict punitive punishment as a deterrent for further offences. The approach of incorporating restorative values, although arguable only at the fringes of the youth justice system, represents a more inclusive justice system which takes into account mechanisms to address the social causes of youth offending.

Steel Magnolias Theater Review :: essays research papers

In my theater class I was given the assignment of having to write a critical review of the play â€Å"Steel Magnolias,† by Robert Harling. So on the Wednesday before the holiday weekend (Rosh-Ha-Shana) I decided to make the trip over to the Hand Chapel on the Mount Vernon Campus, to see this play that I had already convinced myself was going to be dreadful, or at least that was what I wanted myself to believe. It was for this reason that in the beginning I wanted to be over critical and to pick apart every little detail. There was only one problem, the fact I thought the play was absolutely terrific. The caliber of this play was far superior to that which I had expected. Although, there were a few minor complaints I did have they hardly took away from the overall production. In my opinion, the most successful aspect in this play was the actresses, not just because they were good, but rather because they were incredibly believable. I did not feel that I was watching actors on the stage, rather that I was watching the lives of the six individuals unfold. They became their characters. A perfect example of this can be seen when Sabrina Hyman, who was playing the part of Truvy, was decorating the salon for Christmas and had to improv. While placing tinsel on the couch she was unable to keep it on the desired spot, because it kept falling off of the arm. Initially when she realized that the tinsel was not staying in its place she did not panic, as one would have thought. Instead she simply tried again, and then even a third time without showing any signs of a problem, she had to finally walk away without properly placing the tinsel where it should have been. This quick change in events did not throw her off in the least; she played it off like nothing was wron g. She played it off, as Truvy Jones would have in real life. Although I did feel that the acting in the play was truly amazing I did have two problems, and a couple of instances where I was given a reality check and reminded that it was just a play. My first complaint was that although Patricia Jenson and Jenny Towns did a terrific job, they were not able to play the part of elder women simply because of their age.

The Roaring Twenties Essay -- America 1920s

The Roaring Twenties Rarely has the world seen such a unique decade in time as the Roaring Twenties. It was an age of prosperity and change. The United States experienced a recession that was followed by a period of unlimited prosperity. Although the United States encountered both positive and negative experiences, it proved to be very influential in the future. The 1920's were definitely "Roaring" in more ways than one. There were major changes in American Society during the 1920's that took place. Many new industries emerged during this decade that influenced society and the American way of life. Even the federal government had different feelings about the business industry. The characteristics of this decade made the 1920's one never to be forgotten in America because of its influence. During the 1920's a dramatic change occurred in American Society. American people experienced a period in their life that would not only affect the economy but even their own personal lives. African Americans had little to celebrate in this period except for the cultural movements such as Harlem Renaissance, which they introduced themselves. The 1920's were a period that reached both blacks and whites and forced everyone to pay attention. Racial incidents still took place throughout the United States before the 1920's. In 1920 the women?s suffrage was finally achieved with the nineteenth amendment. This was also a change because it left the women's movement confused and uncertain about its goals and its future strategies. Prohibition played a key role in the Roaring Twenties and the early years of the depression. It was the sale or manufacture of illegal alcohol. To prohibit the sale of illegal alcohol was an attempt to us... ...nist who put on many shows. He proved to be very influential and was a hero to American people. Lindbergh flew a single engine airplane across the Atlantic Ocean. He flew from New York to Paris in 33 hours and 30 minutes. Communications Industry also emerged throughout the Roaring Twenties. World War I influenced the commercial industry. The Radio was the main influence during the 1920?s. It was an Italian invention used during World War I. The radio was found in almost every American home for entertainment. The President broadcasted his in inaugural speech for the first time on the radio. The Radio allowed the American people to listen to political speeches. This was also an advantage for baseball fans. Baseball fans could listen to a live broadcast of the Brooklyn Dodgers. Overall the Radio was a huge influence in the 1920?s and is still now very important.

Mao Zedong :: essays research papers

Mao Zedong or Mao Tse-tung Pronounced As: mou dzu-doong , 1893-1976, founder of the People's Republic of China. One of the most prominent Communist theoreticians, Mao's ideas on revolutionary struggle and guerrilla warfare were extremely influential, especially among Third World revolutionaries. Of Hunanese peasant stock, Mao was trained in Chinese classics and later received a modern education. As a young man he observed oppressive social conditions, becoming one of the original members of the Chinese Communist party. He organized (1920s) Kuomintang-sponsored peasant and industrial unions and directed (1926) the Kuomintang's Peasant Movement Training Institute. After the Kuomintang-Communist split (1927), Mao led the disastrous "Autumn Harvest Uprising in Hunan, leading to his ouster from the central committee of the party. From 1928 until 1931 Mao, with Zhu De and others, established rural soviets in the hinterlands, and built the Red Army. In 1931 he was elected chairman of the newly established Soviet Republic of China, based in Jiangxi province. After withstanding five encirclement campaigns launched by Chiang Kai-shek, Mao led (1934-35) the Red Army on the long march (6,000 mi/9,656 km) from Jiangxi north to Yan'an in Shaanxi province, emerging as the most important Communist leader. During the Second Sino-Japanese War (1937-45) the Communists and the Kuomintang continued their civil war while both were battling the Japanese invaders. The civil war continued after war with Japan had ended, and in 1949, after the Communists had taken almost all of mainland China, Mao became chairman of the central government council of the newly established People's Republic of China; he was reelected to the post, the most powerful in China, in 1954. In an attempt to break with the Russian model of Communism and to imbue the Chinese people with renewed revolutionary vigor, Mao launched (1958) the Great Leap Forward. The program was a failure, 20 million people starved, and Mao withdrew temporarily from public view. The failure of this program also resulted in a break with the Soviet Union, which cut off aid. Mao accused Soviet leaders of betraying Marxism. In 1959 Liu Shaoqi, an opponent of the Great Leap Forward, replaced Mao as chairman of the central government council, but Mao retained his chairmanship of the Communist party politburo. A campaign to re-establish Mao's ideological line culminated in the Cultural Revolution (1966-76). Mass mobilization, begun and led by Mao and his wife, Jiang Qing, was directed against the party leadership. Liu and others were removed from power in 1968.

Romanticism Poem and the Concept of Mercy

The concept of mercy can be a very hard thing for one to grasp. One may find themselves asking â€Å"Whom shall be given mercy? †, and â€Å"How much mercy should be shown? †. There is no definite answer to those questions as mercy can be shown in different ways. There are three particular works that emphasize the concept of mercy, each showing a different perspective. The three works that use very distinctive ways to show mercy are The Merchant of Venice, Sinners in the Hands of an Angry God, and Verses Upon the Burning of our House.All of the themes of these works are much alike, as they all involve the comparison of mercy to a great power. However, there are a few distinctions among the works. In The Merchant of Venice, by William Shakespeare, the author uses a particular caption in the play to show how the concept of mercy should be perceived. Shakespeare shows the concepts of mercy by explaining how powerful mercy. Shakespeare shows this by stating, â€Å"It is an attribute to God himself,† (IV. i. 193) thus saying that God uses mercy and so should everyone else.In the narrative Versus Upon the Burning of our House, the author, Anne Bradstreet, talks about the merciful God, and how he has saved her from destruction. She writes about how she has become too materialistic and how her merciful God has helped her in her time of need. This can be shown when the author writes, â€Å"And to my God my heart did cry/To straighten me in my distress,† (8-9) In Sinners in the Hands of an Angry God, Jonathan Edwards writes about the Mercy of God as well. His account differs from Bradstreet’s a little, as he is talking about how God is the reason for everyone living.He says that if it were not for a merciful God, then no one would be living. This can be supported by the author stating, â€Å"It is nothing but His mere pleasure that keeps you from being this moment swallowed up in everlasting destruction,† (56) Even though these w orks have different variations of the concept of mercy, the overall theme is the power of mercy is unending. All three of these works demonstrate that mercy can be used in many different ways and different amounts. Although, as stated before, the theme is mostly the same over all the works, the tone is very different.Each of these works have their own clear-cut tones. Shakespeare takes on the tone of appreciation. While reading the passage, readers observe Shakespeare appreciating mercy and all its glory. Shakespeare writes, â€Å"It droppeth as the gentle rain from heaven,† (IV. i. 185) giving the reader the illustration that mercy is very plentiful and gentle. Countless times throughout the passage Shakespeare speaks of the power of mercy and just how wonderful it is. As for Bradstreet and Edwards, they take on totally different tones. Bradstreet’s tone is thankfulness of mercy.The author comes across within the passage as being very thankful for Gods mercy and how s he would be lost without it. This can be proving by the following quote, â€Å"I blest his grace that gave and took,/That laid my goods now in the dust. † (14-15) This is a prime example of the author thanking God for having mercy and helping her rather than punishing her. Both Shakespeare and Bradstreet talk about what can happen when mercy is present. Edwards on the other hand talks about what will happen without mercy. Edwards describes violent and vivid images of destruction in his writing.All of which can happen without the mercy of God. He speaks of how you should fear the absence of mercy saying, â€Å"Your wickedness makes you as it were heavy as lead, and to tend downward with great weight and pressure towards hell; and if God should let you go, you would immediately sink and swiftly descend and plunge into the bottomless gulf†¦. † (56) Over all, mercy is said to be praised for its presence, and feared for its absence. The authors use multiple ways of sho wing their own perspective on the concept of mercy.The three authors’ uses of literary devices in their works help strongly support their ideas on the concept of mercy. For instance, Shakespeare uses a simile that compares mercy as being better than a crown for a king. He writes, â€Å"It becomes the throned monarch better than his crown. † This simile backs up the idea of mercy being powerful, and it can be the most powerful in those with the most power. Bradstreet uses an extended metaphor saying that the burning of her house is like the burning of her sins.She thanks God for saving her from her material things which she feels are a sin. Edwards uses multiple similes and metaphors showings Gods power and how everyone is doomed without him. For instance he writes, â€Å"The God that holds you over the pit of hell, much a one holds a spider or some loathsome insect over the fir, abhors you, and is dreadfully provoked,† giving the reader the understanding that Go d is unbelievably greater than people. Each writer uses different literary devices to strengthen their views on the concept of mercy, and each is used in a very strategic manner.The concept of mercy can be interpreted by many different people many different ways. There is no set rules of mercy, and it is up for discussion among people. Everyone has their own ideas on how mercy is and should be. Who’s idea is right? Well, there is no incorrect or correct way to show mercy. In the three works of literature discussed above, each author has their own interpretation of the concept of mercy. Each work has a very distinctive way of proving their point, and each has a similarities and differences with the other works as to how mercy should be perceived.

Native American Contribution to American Culture Essay

One of the most neglected aspects of early American history is the part that native peoples played in its culture, development and institutions. With out the natives, English settlers could not have survived the new land. While trading their metal tools and other goods, the natives gave them food supplies for the English to survive. At times the Indians showed generosity in providing gifts of food to the colony. On other occasions, encounters between the colonists and the tribes turned violent, and the Native Americans occasionally killed colonists who strayed alone outside the fort. (http://www. britannica. com/eb/article-247837/Jamestown-Colony#849030. hook) In fact the dependency on food that the English settlers had was so great that Captain John Smith ordered that those who did not work, would not eat. No settler went hungry and died under his rule. Finally, the Indians taught the new settlers how to plan crops and feed themselves off the land. This was the first step toward the help received by the Native Americans and their influence on America. They helped settlers grow corn, pumpkin, squash and many other things including that of tobacco. The tobacco industry was explosive in America. Tobacco was the first crop grown for money in North America. In 1612 the settlers of the first American colony in Jamestown, Virginia grew tobacco as a cash crop. It was their main source of money. Other cash crops were corn, cotton, wheat, sugar, and soybeans (Indians taught them how to plant them). Tobacco helped pay for the American Revolution against England. Also, the first President of the U. S. grew tobacco. (http://healthliteracy. worlded. org/docs/tobacco/Unit1/2history_of. html). The fur trade was a big connection that most of the Indian tribes had with white settlers. In fact, it because a problem amongst the natives hence much of the fur was traded for guns, white supplies, and whiskey. Starting in 1790, the federal government tried to regulate the Indian fur trade and the use of alcohol through a series of Trade and Intercourse Acts. (http://www. mountainsofstone. com/) Many settlers brought diseases with them as well that the natives could not cure or were not immune to. The new Americans moves out west once the government started selling the land. This land turned to expansion and exploration, which happened to be Indian lands. There was much bartering and selling land from the Indians but expansion also resulted in great suffering, destruction, and cultural loss for the Native Americans of North America. (http://encarta. msn. com/encyclopedia_761589809/Westward_Movement. html) They started developing settler’s ways and culture because it was forced on them by the millions of new settlers coming out west and trampling everything in their path. Native Americans, even today, fight to keep their past and culture alive.